Kim Komando sent me this letter that she got from one of her listeners:

“

Dear Kim:

Not really a question...What was I (NOT)thinking????? My husband and I were in Hawaii on business when we heard there was a wildfire in Santa Barbara — near our neighborhood. While trying to keep the panic down, talking with the house sitter who was caring for our two dogs and cat...I suddenly realized — OUR COMPUTERS!!! I had the laptop, but all the real stuff was on my external drive. That little black box..sitting on my desk in a house that could burn down. Our house sitter had already evacuated and wouldn't be able to get back in — perhaps our niece's husband could make his way to and in the house to retrieve the box? He did get it but I couldn't help but think of the ramifications had he not been successful.

The bottom line — I not only GOT how valuable Carbonite was — but I also GOT how stupid of me to be sitting at the airport trying to get back home and have to worry about losing all our data. It's day three and my Carbonite is still backing up. Kim — many thanks for recommending it and oh yes — we still have our house (and Carbonite).

- Maria

By chance, one of Carbonite's investors, Floyd Bradley, lives in the same neighborhood and sent me this picture from his back yard. Better believe he has Carbonite on ALL his computers!

— Dave
CEO, Carbonite

We recently got an angry email from one of our customers who demanded that we stop advertising on a particular radio program because she did not like the views expressed by the host.

Before we started advertising on radio, I thought about this issue long and hard. I have pretty strong political views myself and I don't agree with some of what I hear on the radio. But nobody is being forced to listen. So I have concluded that I should do what I can as a private individual to support the causes I believe in. But I should not burden my company, my employees, and my investors, with the yoke of my own political positions. In the end, we at Carbonite have an important mission — building the world's greatest backup service. And it's not really for us to parse radicals from reactionaries, believers from atheists, blacks from whites, or arrogant from humble. Once you start going down that path, you might as well shutter your business and retire.

— Dave
CEO, Carbonite

I thought I would share a nice letter that one of Kim Komando's listeners sent to her and that she forwarded:

“

Dear Kim,

THANK YOU for repeatedly mentioning Carbonite.com! Our computer crashed two weeks ago and we had to replace it. We were able to recover 99 gigs of data that would have been lost if I hadn't heard your ad and nagged my husband until he started the back up process with Carbonite about 9 months ago.

- Cindi Johnston

Thank you, Cindi, for the kind words. I've gotten to know Kim over the last year and she's been a great spokesperson for Carbonite. I enjoy all our other spokespersons, but how often do you run across a smart, beautiful, blonde, self-professed geek with 4 million listeners? If you aren't already a listener, she does a great show. Check her web site, www.Komando.com, for a station in your area. And in her Small Business Center , you'll find a podcast we recorded last time I was out visiting her.

— Dave
CEO, Carbonite