Disaster hits home

Earlier this week I had gotten a note from one of our employees about the recent fires in Santa Barbara, CA. 230 houses burned down. All the people who thought they had their data backed up on CDs, DVDs, and external hard drives lost everything.

Then it happened in my own family. My son's house in Cambridge, MA was completely gutted by fire yesterday. Here's the story on Boston.com. He was awakened by a neighbor pounding on his door and discovered smoke seeping from the floor boards under his bed. Moments later the house was completely engulfed in flames. He got out barefoot in his pajamas. His mac with all his professional work was vaporized, as was his external hard drives that he used for backup. I am kicking myself for not getting him onto our mac beta, but he was waiting for the production release next month.

Believe me, this kind of thing is not an abstract possibility. It actually happens all the time, and when you think about what you've lost, it makes you sick.

Update 12/12/08: Here's a photo of the fire that was sent to me by a friend who lives a fews streets away.


Dave
CEO, Carbonite

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Comments

December 12. 2008 12:19

Christina Jones

Oh I am so sorry to hear that - but it could have been soooo much worse. We insure everything valuable in our lives - I think of Carbonite as an insurance policy that is cheap and something I actually get some real value out of. Many blessings to your son, and thank God he got out of there alive!!

Christina Jones

December 13. 2008 18:23

Ezra

Dear Dave,

First it was your daughter who lost her data, now it is your son! I am really sorry to hear about this latest loss of data and house. The good thing is, your son is alive and doing well.

This incident will give you more reason to be a serious advocate for online backup.

Keep up the good work at Carbonite!!!

Cheers

Ezra

January 28. 2009 20:32

Debra

BEWARE OF LOSING FILES! I am speaking from heartbreaking experience. On December 26 2008 my laptop crashed and I lost my harddrive. I was having mixed emotions because one - I had lost my trusted laptop but also I knew I had a backup plan - Carbonite. Well I bought a new lap top and preceeded to recover my files (some 5000+ of them). Everything was going fine or so I thought.

After two days of recovering the carbonite recovery screen informed me that my recovery was complete (showing all 5000+ files being recovered). I then exited the recovery screen and when to continue on with my life...BUT WAIT...Carbonite now only shows about 2400 files on my system. OH MY GOD...NO!! PLEASE NO! Thats when the race began.

I contacted carbonite via email and begged for help. I got a response back tell me that sometimes files can be placed under different locations on new systems. So I was on a mission to find my files (all of our business files and letters were missing). After searching till my head was about to explode I sent another email for help to which I recieved an automated "We'll get back to you". One day, Two days, Three days...I had to call...Waiting Waiting Waiting. A week goes by with no contact so I sent another email...but I was caught in a repeat of my week before. Finally on January 27 2009 I speak to someone that tells me that they cannot help me unless I pay to be in their "Priority Service" program. Well I am desperate so I pay only to be told they cannot help me. I beg, now in tears, isn't there someone there that can go back and get my files, the answer was no.

They can look on their system and see where I started my recovery and then they told me they showed a communication error between their system and mine. WHAT!?! So he then proceeded to inform me that when I exited the recovery mode (after it had told me all 5000+ files had bed recovered) and the new computer started the backup process, CARBONITE THEN DELETED ANY FILES THAT THEY HAD PREVIOUSLY STORED FOR ME BECAUSE THEY WERE NOT ON MY NEW SYSTEM.

Again, WHAT!?!

By now my head is spinning, years worth of our small business files gone due to a communication error and then being talked to by a Carbonite rep like it was my fault. You cant tell me that in this day and age that my files cannot be retrieved at all. Files can be saved from fire damaged systems, water damaged system but if you trust in what Carbonite tells you to do after completing a recovery process and you have a communcation error you are screwed. Royally.

Okay, I have now put trust in a company that gives a false sense of security. I talk to the rep about a refund...HAHA. He informs me that he will send me over the refund policy but not to expect anything. I am paid up for 3 years (not to mention the Priority Service fee).

If there is anyone out there that is wanting to put their entire business, personal or any other type of files in Carbonites hands please think twice or you can do like I will from now on ... buy an external hard drive and back up your own files.

I hope someone as Carbonite will read this and restore my faith by telling me that they do have technicians that are smart enough to get those files back ... but I'm not gonna hold my breath.

If they do I will repost and shout it from the mountain top but for now I will let people know of my horrifing experience.

Debra

Debra

August 30. 2009 17:53

Adt security

Wow! I can't believe all of these fires we keep having. Even now the news is still talking about these fires. If you live in California, Colorado or other areas near this stuff I would almost count on the disaster. I would use online backup systems to protect your data, family photos, videos etc. It's actually really easy to set up and could save so much for so many people.

Adt security

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