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Carbonite™ FAQ

What is Carbonite Safe cloud backup?

Is Carbonite Safe a good backup?

How much does Carbonite Safe cost?

Is Carbonite Safe secure?

How does Carbonite Safe compare to other cloud backup services?

How does the Carbonite Mobile App work?

How do I check the status of my Carbonite account?

How do I transfer Carbonite Safe computer backup to a new computer?

How do I renew my Carbonite Safe subscription?

General FAQs

General FAQ

What files does Carbonite Safe back up?

How much data can I back up with Carbonite Safe?

Can I back up more than one computer?

How do I get lost files back?

What is courier recovery?

Can Carbonite Safe protect my files from ransomware?

How much can I back up with Carbonite Safe plans?

Will Carbonite Safe work with my computer?

Can I use Carbonite Safe to back up my external hard drive?

Can I use Carbonite Safe to free up space on my hard drive?

Carbonite Safe for personal use

What types of computer files does Carbonite Safe Pro back up?

How do I restore computer files with Carbonite Safe Pro?

How can I avoid exceeding my storage quota?

What is CryptoLocker or ransomware?

How do I check the status of my Carbonite Safe Pro account?

Are Carbonite Safe Pro plans HIPAA compliant?

Will Carbonite Safe Pro back up my NAS device?

How do I adjust the maximum number of incremental backups?

Why back up a database with cloud backup?

How do I restore data with Carbonite Safe Server Backup?

What is the Carbonite Safe Server Backup dashboard?

How can I use Carbonite Safe Server Backup to back up my server?

What backup types does Carbonite Safe Server Backup handle?

How do I prevent exceeding my storage quota?

What are the system requirements for Carbonite Safe Server Backup?

Does Carbonite Safe Server Backup allow me to manage my own encryption key?

Carbonite Safe Pro and Carbonite Safe Server Backup for professional use

Customer Support

Support

The questions Carbonite gets asked most. We address frequently asked questions from current and prospective customers. See if we have your answer.

Carbonite FAQs | Plans, Packing, Pricing & More