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Customer support and technical assistance

Select your Carbonite™ product:

Carbonite Safe or Safe Server Backup for Home and Small Business

Links

Support

For home or small business

Get Carbonite Support
Knowledge Base 

Carbonite Endpoint Backup

Contact

Email support is available 24 hours a day, 7 days a week.

Regional Numbers

North America

1-866-855-9555

Australia

1-800-751-697

Belgium

(+)32 78 48 01 77

France

(+)33 (0)1 47 77 15 06

Germany

+49 2162 91980 70

India

000-800-919-0270

Luxembourg

+352 20 88 27 66

Netherlands

0800 0229042

Singapore

1-800-852-3977

South Africa

+27 87 056 8849

Spain

900 876 833

UAE

8000 4449725

UK

+44 (0)800-014-8966

Links

Quick links and resources

Carbonite Backup for Microsoft 365

Contact

Email support is available 24 hours a day, 7 days a week.

Regional Numbers

North America

1-866-855-9555

Australia

1-800-751-697

Belgium

(+)32 78 48 01 77

France

(+)33 (0)1 47 77 15 06

Germany

+49 2162 91980 70

India

000-800-919-0270

Luxembourg

+352 20 88 27 66

Netherlands

0800 0229042

Singapore

1-800-852-3977

South Africa

+27 87 056 8849

Spain

900 876 833

UAE

8000 4449725 

UK

+44 (0)800-014-8966

Links

Quick links and resources

Carbonite Server Backup (formerly EVault)

Notification

Urgent Patch for Carbonite Server

Carbonite Server has discovered a security vulnerability associated with third-party libraries used in the product. A hotfix is available for customers to eliminate the vulnerability and is recommended to be applied immediately.
Learn More

Contact

Email support is available 24 hours a day, 7 days a week.

Regional Numbers

North America

1-866-855-9555

Australia

1-800-751-697

Belgium

(+)32 78 48 01 77

France

(+)33 (0)1 47 77 15 06

Germany

+49 2162 91980 70

India

000-800-919-0270

Luxembourg

+352 20 88 27 66

Netherlands

0800 0229042

Singapore

1-800-852-3977

South Africa

+27 87 056 8849

Spain

900 876 833

UAE

8000 4449725

UK

+44 (0)800-014-8966

Links

Quick links and resources

Carbonite Availability (formerly DoubleTake)

Contact

Email support is available 24 hours a day, 7 days a week.

Regional Numbers

North America

1-866-855-9555

Australia

1-800-751-697

Belgium

(+)32 78 48 01 77

France

(+)33 (0)1 47 77 15 06

Germany

+49 2162 91980 70

India

000-800-919-0270

Luxembourg

+352 20 88 27 66

Netherlands

0800 0229042

Singapore

1-800-852-3977

South Africa

+27 87 056 8849

Spain

900 876 833

UAE

8000 4449725

UK

+44 (0)800-014-8966

Links

Quick links and resources

Carbonite Migrate (formerly DoubleTake)

Contact

Email support is available 24 hours a day, 7 days a week.

Regional Numbers

North America

1-866-855-9555

Australia

1-800-751-697

Belgium

(+)32 78 48 01 77

France

(+)33 (0)1 47 77 15 06

Germany

+49 2162 91980 70

India

000-800-919-0270

Luxembourg

+352 20 88 27 66

Netherlands

0800 0229042

Singapore

1-800-852-3977

South Africa

+27 87 056 8849

Spain

900 876 833

UAE

8000 4449725

UK

+44 (0)800-014-8966

Links

Quick links and resources

Carbonite On Demand

Contact

Email support is available 24 hours a day, 7 days a week.

Regional Numbers

North America

1-866-855-9555

Australia

1-800-751-697

Belgium

(+)32 78 48 01 77

France

(+)33 (0)1 47 77 15 06

Germany

+49 2162 91980 70

India

000-800-919-0270

Luxembourg

+352 20 88 27 66

Netherlands

0800 0229042

Singapore

1-800-852-3977

South Africa

+27 87 056 8849

Spain

900 876 833

UAE

8000 4449725

UK

+44 (0)800-014-8966

Links

Quick links and resources

Carbonite Recover

Contact

Email support is available 24 hours a day, 7 days a week.

Regional Numbers

North America

1-866-855-9555

Australia

1-800-751-697

Belgium

(+)32 78 48 01 77

France

(+)33 (0)1 47 77 15 06

Germany

+49 2162 91980 70

India

000-800-919-0270

Luxembourg

+352 20 88 27 66

Netherlands

0800 0229042

Singapore

1-800-852-3977

South Africa

+27 87 056 8849

Spain

900 876 833

UAE

8000 4449725

UK

+44 (0)800-014-8966

Links

Quick links and resources

Carbonite Cloud-to-Cloud Backup (formerly Zix)

Contact

Phone: 1-888-576-4949

Carbonite Information Archiving (formerly Zix)

Contact

Phone: 1-888-576-4949