How to supercharge your backup skills with Carbonite’s online knowledge base
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Installation, setup and account information
Difficulty installing Carbonite
Difficulty installing Carbonite
In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.
How to determine if Carbonite is installed
How to determine if Carbonite is installed
You can check if Carbonite installed on your computer by checking the list of apps and features.
Selecting files for backup
Selecting files for backup
Carbonite automatically selects the data associated with your computer profiles. You can select additional data by right-clicking on the file or folder and selecting Carbonite; Back this up.
Encryption key password
Encryption key password
You can choose an optional password for your encryption key during the initial installation.
Latest product versions
Latest product versions
Carbonite is available for Windows, Mac and Windows Server Operating Systems. You can upgrade to the latest version by reinstalling Carbonite from within your account.
Determining your software version
Determining your software version
You can determine the Windows version of Carbonite you are running through the Carbonite application or from your Carbonite account.
Carbonite Windows version release note
Carbonite Windows version release note
Carbonite Version 6.4.6 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
File types excluded from backup for Carbonite
File types excluded from backup for Carbonite
Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.
FAQ: What does Carbonite do when an internet connection is not present?
FAQ: What does Carbonite do when an internet connection is not present?
What does Carbonite do when an internet connection is not present?
Virtual machines
Virtual machines
You can use Carbonite to back up data files located on a Virtual Machine. Files located on Virtual Machines must be visible to your computer's file management system for Carbonite to be capable of backing them up. Carbonite recommends that you do not attempt to back up the operating files of Virtual Machines.
Transferring your Carbonite subscription to restore files
Transferring your Carbonite subscription to restore files
You can transfer your Carbonite subscription to restore your files to another computer, even from a Windows PC to a Mac.
Viewing your Carbonite payment history
Viewing your Carbonite payment history
You can view your Carbonite payment history through your account.
Setting up two-factor authentication (2FA) for your Carbonite account
Setting up two-factor authentication (2FA) for your Carbonite account
You can secure your Carbonite account with two-factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.
Supported amount of drives
Supported amount of drives
Carbonite offers our customers automatic, secure, easy-to-use cloud backup for their important data on one PC at an affordable price. In order to remain viable as a business, we must ensure that our users comply with our terms of service.
Purchasing an additional Carbonite subscription
Purchasing an additional Carbonite subscription
You can purchase a Carbonite subscription for each computer that you’d like to back up.
Locating the Carbonite icon
Locating the Carbonite icon
The Carbonite icon is located in your Windows notification area / system tray at the bottom right of your screen. The Carbonite icon can be used to check the status of your backup, view and set options, and/or get assistance.
Missing notification area icon
Missing notification area icon
The Carbonite icon may occasionally be hidden by your operating system due to inactivity, or because another program is preventing it from being displayed.
How to find the email address associated with your account
How to find the email address associated with your account
If you forget the email address associated with your account, you can find it on the Account tab of the Carbonite InfoCenter (or on the My account page of the Carbonite application). If Carbonite has been uninstalled from your computer, there is an alternative way to retrieve your forgotten email address.
Finding your product serial number
Finding your product serial number
Carbonite serial numbers are unique to each computer that has a Carbonite subscription. The serial number can be used to locate and access your account. You can find your serial number on the Account tab (or the My account page) of the Carbonite InfoCenter / application.
Locating your Webroot™ SecureAnywhere Antivirus keycode
Locating your Webroot™ SecureAnywhere Antivirus keycode
If your plan included Webroot SecureAnywhere, you can locate your Webroot SecureAnywhere keycode within your Carbonite account or Webroot application. This keycode is used to install Webroot Antivirus on your computer.
Applying an available Carbonite subscription
Applying an available Carbonite subscription
Applying an available Carbonite subscription
You can apply an unused Carbonite subscription to extend your expired subscription.
Adding a Carbonite activation code to your Carbonite account
Adding a Carbonite activation code to your Carbonite account
You can add a Carbonite activation code purchased from a retail store to your Carbonite account.
Changing your Carbonite backup nickname
Changing your Carbonite backup nickname
You can change the nickname of your Carbonite backup to make it easier to distinguish from other backups on your account.